Answers in 52 languages across every channel you run, reads the actual returns policy rather than guessing at it, and hands over to a person the moment it should.
Retrieves from your own knowledge base rather than from the model's memory, tracks sentiment across a thread, and escalates with a written summary rather than a raw transcript.
Retrieves from your own knowledge base rather than from the model's memory, tracks sentiment across a thread, and escalates with a written summary rather than a raw transcript.
const support = new NexusAgent({ role: 'support', knowledgeBase: 'kb://policies' });
const reply = await support.respond({
channel: 'email',
locale: 'de-DE',
message: incoming.body,
escalateWhen: { sentiment: 'below', value: -0.6 }
});
Published examples, reproduced verbatim. This page does not call a model.
Customer bought 41 days ago, policy is 30 days, and they are asking for a refund because the item arrived damaged. They are upset.
Checked order #48812: delivered on day 3, damage reported on day 5 through the carrier portal, refund requested on day 41. The 30-day window does not apply here — damage in transit is covered separately and has no time limit under your own policy, section 4.2. The customer is entitled to a full refund and does not need to return the item. Draft reply prepared in German, opening with the outcome rather than the policy citation. No escalation needed, but I have flagged the carrier claim as unfiled — that is worth someone chasing, because the cost currently sits with you.